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Your Accessible Transport Network Feb 2014 update


February 3, 2014

TFL have published an update to Your Accessible Transport Network report. It builds on the original report, launched in December 2012, in which TFL made a number of commitments to improve the accessibility of our transport network.

The update sets out what TFL has achieved over the past year to meet their commitments, what they will deliver in 2014 and a number of new commitments based on what you have told us you want introduced.

Some key improvements include:

  • ‘Turn up and go’ assistance service to be introduced on London Overground this spring;
  • Huge improvements to transport infrastructure, such as stations, bus stops and trains;
  • A radical change in the information available to help disabled passengers plan and make journeys;
  • New step-free station projects completed: London will see at least 25 Underground and Overground stations become step-free over the next 10 years, as well as accessible National Rail and Crossrail stations;
  • Seventy-five per cent of all bus stops accessible by this April, with at least 95 per cent accessible by the end of 2016;
  • Introduction of a new Manual Boarding Ramp that can be used at stations where the trains are lower than the platform. This means that ramps will be installed at more stations during the year;
  • The Hammersmith & City and Circle line trains will be transformed, with new low-floor accessible air-conditioned trains, with more to come on the District line;
  • More pedestrian crossings with tactile paving and rotating cones or audible alerts: a total of 39 sites will be upgraded by March, as we work towards making 100 per cent accessible by 2016;
  • Enhanced accessibility training at more stations, and for staff on London Overground, on top of the huge improvements being made to bus staff training; and
  • A new tfl.gov.uk website, with a fully redeveloped section on accessibility. Later in the year, further improvements will be made to allow the Journey Planner tool to plan and suggest journeys based on real-time information on the availability of lifts and escalators.

The document sets out the full range of improvements we are making to enhance infrastructure, make information more accessible, improve the customer experience for people using the network, and engage better with stakeholders and customers.

You can find the Your Accessible Transport Network update on the TFL website

Hard copies are available on request and Rich Text Format and EasyRead versions will be available soon on the website at the above link.